{"id":8451,"date":"2023-03-13T18:47:00","date_gmt":"2023-03-13T18:47:00","guid":{"rendered":"http:\/\/www.sebpalmer.com\/blog\/?p=8451"},"modified":"2023-03-25T18:47:33","modified_gmt":"2023-03-25T18:47:33","slug":"health-wellbeing-the-dystopian-nightmare-of-modern-corporate-telephony","status":"publish","type":"post","link":"http:\/\/www.sebpalmer.com\/blog\/?p=8451","title":{"rendered":"HEALTH &amp; WELLBEiNG: The Dystopian nightmare of modern corporate telephony\u2026"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"576\" height=\"1024\" src=\"http:\/\/www.sebpalmer.com\/blog\/wp-content\/uploads\/2023\/03\/img_6924-576x1024.png\" class=\"wp-image-8443\" srcset=\"http:\/\/www.sebpalmer.com\/blog\/wp-content\/uploads\/2023\/03\/img_6924-576x1024.png 576w, http:\/\/www.sebpalmer.com\/blog\/wp-content\/uploads\/2023\/03\/img_6924-169x300.png 169w, http:\/\/www.sebpalmer.com\/blog\/wp-content\/uploads\/2023\/03\/img_6924.png 750w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><figcaption class=\"wp-element-caption\">40 minutes and counting\u2026<\/figcaption><\/figure>\n\n\n\n<p>I\u2019m pretty sure all, or at least nearly all of us, have experienced the grim horror that is queuing on a call to a large organisation. <\/p>\n\n\n\n<p>Currently I\u2019m severely depressed, and I\u2019m often required to call  the NHS. I love and treasure the NHS. But under Tory and New Labour misrule, it\u2019s being turned into an impersonal impenetrable block of granite. <\/p>\n\n\n\n<p>I\u2019ve just received a letter summarising a meeting I recently had with an NHS functionary. In this letter are numerous factual errors. Some trivial, some less so. They need correcting. <\/p>\n\n\n\n<p>I\u2019ve emailed about these concerns, and hope to hear back. But I\u2019m not holding my breath. <\/p>\n\n\n\n<p>What I would far prefer, and I\u2019m sure I\u2019m far from alone in this respect, is a brief conversation with an appropriate person, in a position to remedy the situation. What I most definitely DO NOT want is to waste precious time, energy, and &#8211; no doubt &#8211; money, listening to robots and Muzak. Only to get absolutely nowhere. Oh, except a little closer to my grave!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I\u2019m pretty sure all, or at least nearly all of us, have experienced the grim horror that is queuing on a call to a large organisation. Currently I\u2019m severely depressed, and I\u2019m often required to call the NHS. I love and treasure the NHS. But under Tory and New Labour misrule, it\u2019s being turned into &hellip; <\/p>\n<p class=\"link-more\"><a href=\"http:\/\/www.sebpalmer.com\/blog\/?p=8451\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;HEALTH &amp; WELLBEiNG: The Dystopian nightmare of modern corporate telephony\u2026&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paGwUa-2cj","_links":{"self":[{"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/8451"}],"collection":[{"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8451"}],"version-history":[{"count":1,"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/8451\/revisions"}],"predecessor-version":[{"id":8540,"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/8451\/revisions\/8540"}],"wp:attachment":[{"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8451"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.sebpalmer.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}